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Painel do VendedorPedidosProdutosStockDevoluçõesCupõesPromoçãoAfiliadosColaboradoresPerguntas

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Painel do VendedorPedidosProdutosStockDevoluçõesCupõesPromoçãoAfiliadosColaboradoresPerguntas

Inteligência

Análise Preditiva
Gestão
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Help Center

Learn how to publish products and run your store, step by step. Start with your first listing, then find the instructions for the task you need.

List your first productBack to dashboardInvite and manage staff

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15 guides and answers found

Guides by activity

Products and stock

Sales and customer service

Team and partners

Products and stock

Create and publish a product

You need an active plan, room within your listing limit, at least one photo and available stock. Image and variant limits are shown in the form and depend on your plan.

  1. Open Products in the seller dashboard and choose to add a product. Prepare its name, brand, origin, price and a clear description of what the customer will receive.
  2. In General Details, select the category and subcategory first. Set the condition when requested. Changing either category clears existing variants and specifications.
  3. Enter the name, brand, country of origin, description and a price above zero. Use the currency shown in the field (currently Kz). Set the low-stock alert to at least 1 unit.
  4. Add at least one product image: JPG, PNG or WebP, up to 5 MB each. Select the main image for the cover and stay within your plan’s image limit.
  5. Open Variants and add at least one option, such as “Black / M”. For a product without options, use “Standard”. Each variant needs a unique name and stock of zero or more. Initial total stock must be at least 1. Variant photos are optional.
  6. Under Specifications, add useful facts such as material or dimensions. Under Details, you may add explanatory images and descriptions. These do not replace the main photo or product description.
  7. Review the information and click the button to create the product (Cadastrar produto). Wait for image uploads and confirmation without closing the form. This publishes the listing; it does not save a draft. If an error appears, correct the indicated field and retry.

Check the result

Look for the success confirmation and the new listing in Products. Open View Store to check its public images, price and variants.

Open in dashboard: Create and publish a product

Products and stock

Edit or delete a listing

Find the correct product before changing its details or removing it.

  1. Search for the product in Products and select its edit icon. Update the fields and save the product.
  2. After a delivered or returned sale, some identity fields and sold variants are locked. Update the fields still available, such as price, stock, images and description.
  3. To delete, select the bin icon and read the confirmation. The interface warns that this cannot be undone; confirm only if you intend to remove the listing.

Check the result

After confirmation, the list shows the updated details or no longer shows the deleted product.

Open in dashboard: Edit or delete a listing

Products and stock

Update stock and alerts

Keep quantities aligned with the products you can actually deliver.

  1. Open Stock and find the product. For products with variants, update each option’s quantity; the total is calculated automatically.
  2. Use quantities of zero or more and save the changes. Review low-stock alerts.
  3. To change the alert threshold, edit the product’s general details and set the low-stock alert to at least 1 unit.

Check the result

Verify the saved quantities for each variant and the product total.

Open in dashboard: Update stock and alerts

Sales and customer service

Receive and track orders

Available actions depend on payment and order status.

  1. Open Orders and review items, quantities, delivery and payment. For bank transfers, confirm receipt only after verifying that the money arrived.
  2. Once payment is confirmed, accept the order. Prepare the items and mark the order as shipped, supplying the requested tracking information.
  3. Record delivery only after it happens. If it fails, use the failed-delivery action and follow the available options. Paid orders cannot be cancelled using the pending or processing cancellation buttons.

Check the result

The order status should match the real stage: processing, shipped or delivered. Review it after each action.

Open in dashboard: Receive and track orders

Sales and customer service

Handle returns

Review each request and track the item’s receipt before a refund.

  1. Open Returns and review the reason and evidence. Request more information if clarification is needed.
  2. Use the available approval or rejection actions and supply the requested information. Confirm item receipt only after receiving it.
  3. Process the refund when that action becomes available and review its result. Approving a return alone does not mean a refund has been completed.

Check the result

Check the updated return status and the result of each action.

Open in dashboard: Handle returns

Sales and customer service

Create and manage coupons

Create a discount code customers can use at checkout.

  1. Open Coupons and start a new coupon. Enter a code such as WELCOME10, a description, discount type and value.
  2. Use a positive value; percentage discounts cannot exceed 100%. Set minimum purchase, usage limit and expiry date if needed.
  3. Save and check the coupon in the list. To stop accepting the code, use Deactivate and confirm.

Check the result

The code appears with the expected discount, conditions and status.

Open in dashboard: Create and manage coupons

Sales and customer service

Put products on promotion

Apply a discount directly to a product.

  1. Open Promotions and enter the campaign title. Find the product and open its promotion action.
  2. Set the discount percentage. Add start, end and minimum quantity if needed. Review before saving.
  3. Check the promotion status and use its removal action when you want to end the discount.

Check the result

The product shows the expected discount and scheduled, active or expired status according to its dates.

Open in dashboard: Put products on promotion

Team and partners

Invite and manage staff

Share store work through the available invitations and access controls.

  1. Open Staff and read the capabilities of the displayed role. Create an invitation and share the code only with the person you want to invite.
  2. The person must link the invitation to their account. Check the list for their linked account and status.
  3. Suspend access when needed, reactivate it later or remove the association. Respect your plan’s staff limit.

Check the result

The staff member appears with their linked account and the intended status.

Sales and customer service

Answer customer questions

Clarify product questions to help customers decide.

  1. Open Questions and read pending questions. Check which product each question concerns.
  2. Write a clear product answer and publish it. Do not include private contact details, payment data or personal information. Reject only when appropriate for the content.

Check the result

The question is marked answered and a publication confirmation appears.

Open in dashboard: Answer customer questions

Team and partners

Manage the affiliate program

Set commissions and track memberships and store results.

  1. Open Affiliates, set a commission rate allowed by the field and enable the program. Save any later rate changes.
  2. Review profiles and approve or reject applications. Use filters to track affiliates and commissions.
  3. For withdrawal requests, verify the details and payment. Mark as paid only after making and checking the payment; this action records the status.

Check the result

Verify that the program, rate and membership or withdrawal statuses match your actions.

Open in dashboard: Manage the affiliate program

Troubleshooting

I cannot add or save a product. What should I check?

Check your session, internet connection, active plan and listing limit. Read the form’s message and review required fields, the main image and variants. If the plan fails to load, check your connection and retry; it does not necessarily mean you need a different plan.

Does a product without sizes or colors need a variant?

Yes. Add a variant named Standard and enter the available stock. Creation requires at least one variant and total stock of at least 1 unit.

Why did variants or specifications disappear?

Changing category or subcategory clears these fields. Choose the classification first, then enter variants and specifications.

Images will not upload. What can I do?

Use JPG, PNG or WebP up to 5 MB per file and respect plan limits. Check your connection and retry. Keep the form open while images upload.

Has my product been published?

Wait for the success confirmation, check Products and open View Store. There is no separate draft stage. If an error occurs, check the list before trying again to avoid creating a duplicate.

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